Our Care Philosophy at The Firs Care Centre
At The Firs Care Centre, we uphold a distinctive approach to care that transcends traditional clinical settings. We recognize that a genuine home should not resemble a hospital, but instead should radiate a warm, inviting ambiance. As a result, we dedicate ourselves to meticulously attending to every detail, from furnishings to decor.
Upon entering The Firs Care Centre, you will find an environment reminiscent of your own home, where exceptional clinical care is readily available.
Our Care Philosophy is founded on the creation of a luxurious, stimulating, secure and compassionate environment tailored to the unique clinical, physical, and emotional needs of our residents. We wholeheartedly encourage them to maintain their independence while receiving the highest standard of care.
Our Core Principles:
Exceptional Staff: We exclusively hire individuals who embody our values – skilled and compassionate professionals who champion dignity and well-being for all our residents.
Training and Excellence: Our staff undergo rigorous training and assessment to ensure they possess the skills, knowledge, and supervision necessary to provide exceptional care.
Motivation and Recognition: Our team at The Firs Care Centre is motivated, well-managed, recognized, and rewarded for their commitment to excellence.
Cultivating Excellence: We actively foster a culture of excellence, teamwork, and pride in our work.
Safety and Well-being: The safety, comfort, and well-being of our residents are paramount. We spare no effort or resources to ensure peace of mind for both residents and their loved ones.
Nutritious Dining: Using locally-sourced, fresh ingredients, our kitchen staff and dieticians ensure that residents always enjoy nutritious and delicious meals tailored to their preferences.
Quality of Life: Through clinical and personal care, we strive to maximize the potential of every resident, promoting social interaction, intellectual stimulation, and meaningful experiences.
Preserving Dignity: Our staff plays a pivotal role in preserving the dignity and self-respect of each resident through the highest standards of care, recognizing their talents, tastes, and preferences.
Listening and Empathy: We are attentive listeners and empathetic caregivers. We provide support, build confidence, and protect each resident's individuality and freedom of choice.
Privacy and Confidentiality: We respect the fundamental right to privacy for all individuals, including the confidentiality of information related to residents, their families, and friends.
Family and Friends: Recognizing that The Firs Care Centre is home for our residents, we maintain a friendly, welcoming environment for their families and friends. We ensure that loved ones are kept informed about their family member's circumstances and well-being, seeking their input when changes to care plans are proposed.
Tolerance and Understanding: We foster tolerance and understanding, honouring the dignity of each individual and being sensitive to the lifestyle, cultural, and religious needs of both residents and staff.
Collaboration: We work collaboratively with all health and social care professionals involved in maintaining each resident's well-being, maintaining strong relationships with external clinicians and statutory bodies. Their contributions to our team are greatly respected.
